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Wednesday, May 21, 2008

8 Long Days Without Internet

That’s how efficient our Telekom is… making me wait for 8 days to fix my problem. Had I not called Telekom every 3 hours to check on the status of my disconnected Streamyx (and exaggerated / dramatized a tad on how urgent my case was, and sounded stern, really serious and pissed off with their lackadaisical attitude, threatened them that I would cancel my Streamyx, threatened them that I would bring this matter up to the Management of Telekom, asked if Telekom would compensate me for my loss of income and finally told them that I would publish this matter in my websites), I think I would have to wait for more than 2 weeks to a month before I can have my internet connection up again. I was told by a friend in the IT line that sometimes Telekom takes up to 1 month to get the Streamyx up again! Can you beat that?

I was really cheesed off with the way they handled my case. The staff seemed to be dragging their feet in getting my case solved. I spoke to 2o over customer service staff before my internet connection was up again. Each time I called, they seem to give me the standard answer which goes “I have handed your report to my supervisor. A specialist will be handling your case Mam". It was only when I spoke to the supervisors and told them sternly and seriously as a matter of fact that I would publish this matter in my blogs for the entire nation to read that they got a little worried and put some effort in getting my case solved.

I guess this is the mentality of staff from our government departments. Yup, Malaysia Boleh when they Tak Boleh solve a matter within one day! I think it’s time for me to switch to either Maxis or 3G (Digi) prepaid wireless broadband.

2 comments:

Mommy to Chumsy said...

hey, you managed to call peter? how is it? thinking of switching?

Mommy to Chumsy said...

hey, you managed to speak to peter? how is it? thinking about switching?