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Friday, November 8, 2024

When a Delivery Mix-Up Gave Me a Lesson in Double-Checking Addresses

Yesterday morning, I wasn’t quite feeling myself. After a restless night’s sleep and a bout of heart palpitations due to some lingering worries and unresolved issues, I had an intense craving for Vietnamese food from Pho Viet. I quickly placed an order through Shopee Food for our favorite dishes, looking forward to a comforting meal to ease my stress. Little did I know, however, that I was in for a small (luckily not that expensive) lesson in double-checking details.

About 30 minutes later, I received a call from the Shopee Food delivery rider. He asked for my company name and which floor I was on, which threw me off initially. That’s when it hit me—I’d left my delivery address as “Optimax in Sri Petaling,” the eye clinic where I had an appointment about a month ago. On that day, I had ordered food to be delivered home while I was still at the eye center, and I’d forgotten to change it back to my actual address after that visit.

The rider kindly offered to bring the food to my correct address for an extra RM10, but, frustratingly, our call got disconnected, and he never returned my calls or messages. I guess he thought it was not worth sending the food to me after all. Fine. 

After some back-and-forth, I called Optimax and explained my situation, and they confirmed that the food was still at the clinic’s reception. I decided to book a Grab Express bike to pick up the food from Optimax and have it delivered to me instead.

In total, I paid RM4.90 for the initial Shopee Food delivery. I had a RM11 voucher from Shopee Food. But I had to spend RM7 for the Grab Express service. So, I still had to pay RM1 out of pocket. Ok la, not that expensive but I felt it was a sheer oversight and carelessness on my side. I thought that I could save RM11 with the food voucher but I ended up having to pay instead.

I was upset with myself for the mistake, but I know now that I won’t be making it again. From now on, I’ll triple-check my delivery address before confirming any online order.

This small hiccup taught me the importance of double-checking every detail—especially on days when I’m feeling a little off. Mistakes are just part of life’s learning curve, and at least this one came with my favorite noodle and lemongrass chicken salad and banh mi at the end!


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